by Morgan Sudlow
18. May 2010 14:47
Should you have an
EXTREME after hours emergency,
please contact our duty mobile on 0419 047 423. Otherwise please report
any maintenance in writing or facsimile 08 9386 0001.
If it is an appliance fault that you are reporting, please
try to include the make and model number – in an effort to speed up the
process.
Tradespeople will make contact with you direct to arrange
a time and if firm arrangements regarding access for any tradespeople
are not kept by you, the service charge for calling the tradesperson
will be automatically passed on to you for payment. As such if the
maintenance turns out to be a result of your actions, the fee will be
passed onto you for payment – ie the toilet is blocked and it then turns
out the blockage was due to your child flushing a toy down the toilet.
If you have a break in with resultant damage, you must
report it to the police in the first instance, and obtain a Police
Report Number.
If you lock yourself out of the property after
hours, we are unfortunately unable to give you access at this time. You
would need to call a locksmith at your own expense.
NEIGHBOURLY PROBLEMS
Problems with your neighbours are beyond our control. If
you have a problem with one of your neighbours, just as you would if you
owned the property, we recommend that you contact the necessary
authorities – Local Council, Police etc